Refund & Cancellation Policy

1Overview

This policy covers refunds and cancellations for everything sold through profitexsolutions.com: Faceless Tube Academy, 30DaysFIC, and our advertising agency services. It works alongside our Terms & Conditions — if the two ever conflict, this page governs on refund and cancellation matters specifically.

2Digital products

Faceless Tube Academy and 30DaysFIC are instant-access digital products. Once payment is confirmed and access is granted, all sales are final — we don't offer refunds because you changed your mind, didn't have time to go through the material, or didn't get the results you hoped for.

This applies regardless of how much of the content you've accessed, since the material is available to you in full immediately after purchase.

3Billing errors & failed delivery

The no-refund policy above is about changing your mind — it isn't about our mistakes. We will investigate and correct, including issuing a refund where appropriate, if:

• You were charged more than once for the same order
• Payment was confirmed by Paystack but you never received access to the product
• You were charged for a product that, at the time of purchase, was not actually available for sale

Contact us within 7 days of the charge with your payment reference (from your Paystack receipt or bank statement) so we can look into it quickly.

4Agency services — one-time projects

For advertising work quoted and billed as a single, one-time project fee: once we've begun work on your project (strategy, creatives, campaign setup, etc.), the portion of the fee covering work already performed is non-refundable. If you cancel before we've started work, we'll refund any amount paid, less any part already committed on your behalf (for example, ad spend already loaded to a platform — see Section 6).

5Agency services — ongoing retainers

For advertising work billed as a recurring monthly retainer, either party may cancel the arrangement going forward.

• Cancellation requires at least 30 days' written notice (email or WhatsApp message is fine), unless your signed agreement says otherwise
• Fees already paid for the current billing cycle are non-refundable — your access to our services continues through the end of that cycle
• No further retainer fees are billed once the notice period ends

6Ad spend is separate from our fees

Where we manage advertising on your behalf, any budget you allocate for ad spend (paid directly to Meta, TikTok, or another ad platform) is separate from our management fee. That money is paid to the ad platform, not to us, so it is not something we're able to refund — any refund for ad spend itself would need to be requested from the advertising platform directly, subject to their own policies.

7Chargebacks & payment disputes

If something's wrong with a charge, please contact us first — most issues can be resolved directly and faster than through your bank. Filing a chargeback or payment dispute without contacting us first may result in your access to a product or community being suspended while we investigate, since a chargeback reverses payment for a product you may still have access to.

8How to request something

To report a billing error, request a correction under Section 3, or give cancellation notice under Section 5, message us on WhatsApp or email (details in Section 10) with:

• The email or phone number used for the order
• The product or service name
• Your Paystack payment reference, if you have it
• A short description of the issue or request

We aim to respond to all refund and cancellation requests within 3 business days.

9Changes to this policy

We may update this policy from time to time. When we do, we'll update the "Effective date" at the top of this page. Changes apply to purchases made after the update — not retroactively to purchases already completed.

10Contact us

Questions about a refund or cancellation? Reach out: